FAQ

Have a question that wasn’t answered below? Shoot us an email on contact.hmcollection@gmail.com

CARE ADVICE FOR YOUR HMC JEWELLERY

At hmc we have used the best possible 18k  gold, sterling silver, freshwater pearls and crystals to name a few. Precious materials such as these require some love and attention to keep them at their best!

Our suggestion is to use a soft cloth with some non-abrasive jewellery wash. Try to remember to remove your hmc pieces before showering, sweating or swimming.

hmc want your pieces to last so make sure clasps and stones are intact before wear to avoid loss.

ACCEPTED PAYMENT

All major credit cards.

LIMITED PIECES

Some pieces are made in small quantities and will be taken down once they are sold out. If you don’t see a piece you are interested in, just email us and we will be able to advise whether the piece will be coming back to hmc.

RETURNS

For hygiene reasons unfortunately there are no returns and / or exchanges.

ORDER CANCELLATIONS (ONLY WITHIN 8 HOURS OF ORDER)

Cancellations are only available within 8 hours after you place your order. Send an email to contact.hmcollection@gmail.com providing your order details and we will arrange the cancellation and refund of payment.

SHIPPING AND HANDLING

Orders are processed 7 days a week. During busy periods there is can be to a 3 business day turnaround from the time of payment until shipment.

hmc is not responsible for lost or stolen packages, or incorrect delivery due to incomplete address information provided – replacements or refunds will not be provided.

hmc ships worldwide, excluding Algeria, Albania, China, Guatemala, Iran, Morocco, Nicaragua, North Korea, Oman, Poland, Romania, Serbia, Sudan, Syria, Tunisia, Ukraine and Yemen.

DOMESTIC

Orders are shipped via Royal Mail with tracking and signature. Once an order has been shipped from our office, delivery time is typically 1-3 business days.

INTERNATIONAL

Orders are shipped internationally via Royal Mail with tracking and signature. Once an order has been shipped from our office, delivery time is typically 3-8 business days.

hmc is not responsible for any customs fees, taxes, or tariffs that may be applied. International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.